Terms & Conditions

Everything is baked to order, so each order needs notice before your collection or delivery time:

• Today’s Menu — for today only: ready to collect from 10 minutes after you order, or delivered at least 2 hours after you order (traffic and the unexpected can take that long)
• Preorder Menu, including basic cakes — at least 24 hours, not counting Sundays. An order placed on a Sunday is ready from Tuesday
• More than 12 of any one item — at least 24 hours
• Custom cakes — up to 5 days; we will tell you if yours can be ready sooner

Placing an order is a request to buy. We accept it, and your order is confirmed, only once your payment has reached our account and we have marked it confirmed on your order page (or, if you chose to pay cash at pickup, when you collect and pay).

We take payment by UPI, or cash at pickup (below). After you place an order, your order page shows a UPI QR code and our UPI ID, with the exact amount and your order number filled in.

• Pay the exact order total, in one payment, within 60 minutes of placing the order.
• Pay only to the UPI ID shown on your order page. We will never ask you to pay a different UPI ID, and we will never ask for your UPI PIN, an OTP, or card or bank details — by phone, SMS, WhatsApp or anywhere else. If someone does, it is not us; please tell us.
• Then send us the payment screenshot on WhatsApp (+918974077447), with your order number.
• A screenshot on its own is not proof of payment. We confirm your order when we can see the money in our account, which we check during opening hours.
• If an order is not paid within 60 minutes, we may cancel it. If you pay for an order after we have cancelled it, we refund you in full, or — if we can still make it on time and you agree — we reinstate it.
• We charge nothing extra for paying by UPI.

Cash at pickup. If you collect your order yourself and it is from Today’s Menu, you may choose at checkout to pay the exact total in cash when you collect. We hold the order for 30 minutes after your pickup time; after that we may release it. If you can’t come, please tell us on WhatsApp.

Deliveries are always paid by UPI before we set off; cash is not accepted for the bakes on delivery.

Delivery is charged separately and paid in cash on arrival — see the Shipping & Delivery Policy. Problems with a payment (paying twice, the wrong amount, a failed payment) are covered in the Refunds & Cancellations policy.

Prices are in Indian Rupees (INR). The total shown when you place your order is the full price of your bakes; delivery, where it applies, is the only thing added, and only in cash on arrival. We may change prices at any time, but never for an order you have already placed. If a price is obviously wrong, we will contact you before confirming the order, and you may cancel it for a full refund.

See Refunds & Cancellations.

Please give accurate contact and delivery details, and collect or receive your order at the time you chose. Our bakes are perishable: we keep an uncollected order until we close on the day of your slot, and cannot refund one that is not collected.

Our kitchen handles wheat, dairy, eggs and nuts. We cannot guarantee any item is free from traces of these. If you have an allergy, tell us before ordering and we will advise honestly whether we can meet it. Everything is handmade, so each bake varies a little from its photo.

FSSAI licence number: 21722002000154.

If something is wrong with your order, we put it right as described in our Refunds & Cancellations policy. As far as the law allows, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits a liability that cannot be limited by law.

Please contact us first — most things are sorted in one message. For a formal complaint, our grievance officer is Doretta Blah, phone +91 89740 77447, email savorbydeebakery@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.

These terms are governed by the laws of India, and the courts at Shillong, Meghalaya have jurisdiction. We may update these terms; the version shown on the day you placed your order is the one that applies to it.