Refunds & Cancellations

Not paid yet? Simply don’t pay, or tell us and we will cancel it. An order that is not paid within 60 minutes may be cancelled by us.

Already paid? Only Preorder Menu orders and custom cakes can be cancelled, for a full refund, and only before baking has started:

• Preorder Menu — up to 24 hours before your collection or delivery time
• Custom cakes — as agreed when we quote your cake

After that point ingredients have been bought and work has begun, and we cannot offer a refund.

Today’s Menu orders cannot be cancelled once paid: those bakes are already made and set aside for you, often within minutes of your order. If something is wrong with one, see below.

If we have to cancel a paid order for any reason of ours, you get a full refund.

• You paid twice, or paid for an order that was already cancelled — we refund the extra payment in full.
• You paid more than the total — we refund the difference.
• You paid less than the total — we will ask you to pay the difference before we start. If you would rather not, we cancel the order and refund everything you paid.
• A payment failed or stayed “pending” but money left your account — failed UPI payments are returned by your bank automatically, usually within a few working days. That money never reaches us, so we cannot send it back ourselves, but send us the screenshot and we will help you follow it up.

If your order is damaged, incorrect, or not to the standard we promised when you collect it or when we deliver it ourselves, contact us within 24 hours with a photograph. We will replace it or refund it.

If you send your own rider (for example a Rapido or Porter driver you book), the order is in your hands once we pass it to them in good condition, and we check it with the rider at handover. We cannot replace or refund an order that is damaged or delayed on a journey we did not make; please take that up with the delivery service.

We refund by UPI to the same account you paid from (or in cash, if you paid in cash), within 3 working days of agreeing the refund. We send you the UPI transaction ID of the refund so you can check it. We never refund to a different account than the one that paid.

If you paid a delivery charge in cash and the delivery did not happen through our fault, that is refunded too.

Orders not collected by closing time on the day of the slot, and orders where an incorrect address or an unreachable phone number prevented delivery.